We provide a refund if the tool is visible on the screen — that is, if PhantomCodeAI appears in your shared screen or recording during use.
The issue must be reported within 24 hours of it occurring, and refunds are processed only if video evidence (a screen recording) showing the tool visible on the screen is provided with your request.
To request a refund:
- Contact our customer service team via email or phone at customer-care@phantomcodeai.com or +91-8168541082, or raise a request from the chat bubble on the bottom right.
- Provide your purchase details and reason for refund, along with video evidence (a screen recording) showing the tool visible on the screen. Refund requests without video evidence, or reported later than 24 hours after the issue, will not be processed.
- Refunds will be initiated within 3-4 business days from our end.
- The refunded amount should reflect in your bank account within 14 business days.