- Which PhantomCodeAI plan should I pick?
- Buy Weekly ($29/week) for a focused interview sprint. Buy the Power Credit Pack ($39) when you want credits with no expiry. Buy Monthly ($49/month) for an active job search. Buy Yearly ($199/year) if you expect interviews for a year — it pays back after roughly 5 months of Monthly equivalent.
- What's the difference between credit packs and a subscription?
- Credit packs are one-time purchases — credits never expire and are added to your balance. Weekly, Monthly, and Yearly are subscriptions: they grant unlimited usage and renew automatically at the end of each period until you cancel, so your access doesn't lapse mid-interview-cycle. Cancel any time from Settings › Billing and you keep full access until the end of the period you've already paid for.
- Do credit packs expire?
- No. Starter, Basic, and Power credit packs are one-time payments and the credits never expire. You can buy a pack today and use the credits a year from now. Subscriptions (Weekly, Monthly, Yearly) instead give you unlimited text and interview-call credits while active.
- What's the difference between text credits and interview-call credits?
- Text credits are spent when PhantomCodeAI generates a response from a screenshot during a live interview. Interview-call credits meter live audio-transcription sessions — each call credit covers up to 60 minutes, deducted in 0.5-credit / 30-minute blocks. Credits are only metered on credit packs — subscription plans include unlimited text and interview-call credits while active.
- Can I cancel my subscription anytime?
- Cancel any time from Settings › Billing — one click, no email and no waiting on support. You keep full access until the end of the period you've already paid for, and you're not charged again. Changed your mind before that date? Resume from the same page. Credit packs are one-time purchases with nothing to cancel.
- Do you offer refunds?
- Refunds apply only if the tool is visible on the screen — that is, it appeared in your shared screen or recording during use. Report the issue within 24 hours of it occurring, with video evidence (a screen recording). Email customer-care@phantomcodeai.com, or raise a request from the chat bubble on the bottom right.
- Can I switch plans later?
- From a credit pack to a subscription: yes, any time — unused pack credits stay on your account. To move between Weekly, Monthly, and Yearly, cancel your current subscription first at Settings › Billing, keep full access to the end of the period you've already paid for, then start the new cadence after that date. We don't run mid-cycle plan changes or proration, so this way you never pay for the same days twice.