Cancellation Policy

Weekly, Monthly, and Yearly plans are subscriptions: they renew automatically at the end of each period so your access does not lapse mid-interview-cycle. Credit packs are a one-time payment and never renew.

One exception: if you buy a Weekly, Monthly, or Yearly plan at a price other than the advertised one, that purchase is a single charge for one billing period and does not renew. Your checkout page says which you are buying, and Settings › Billing always says which you hold.

Cancelling a subscription

Cancel any time from Settings › Billing — one click, no email and no waiting on support. Cancelling takes effect at the end of the period you have already paid for:

• You keep full access until that date, and you are not charged again. Nothing is taken away at the moment you cancel — the only thing that changes is that the next payment does not happen.
• Your Billing page shows the exact date your access ends, both before and after you cancel.
• Changed your mind before that date? Resume from the same page and the plan carries on as normal.
• If a renewal payment fails, our payment provider retries it for up to 14 days and your Billing page says so. Your paid access still runs only to the end date you already paid for — the retries do not extend it — but your account, your plan record and your credit balance are kept intact and restored the moment a retry succeeds. If none succeeds within 14 days, the plan ends and your account moves to the Free plan. You can cancel at any point during the retries to stop them.

Credit packs, and plans bought before subscriptions existed

• Credit packs are a one-time payment. Credits never expire, nothing renews, and there is nothing to cancel.
• Monthly and Yearly plans purchased before we introduced subscriptions were one-time charges. Those do not renew and never will — no further charge can occur, and your Billing page says so explicitly.

If your plan has ended but the subscription is still open

If a renewal never succeeded, your plan ends but our payment provider may still hold an active subscription. When that happens your Billing page keeps showing a cancel option even though the plan says Free. Use it — that is what stops any further charge. Don’t buy a new plan first: you could end up paying twice.

Cards issued in India

Recurring payments on Indian cards run on an auto-debit mandate you authorise at checkout. Your bank sends you a notification before each debit, and for renewals above ₹15,000 — which includes the Yearly plan — your bank asks you to approve each renewal by authenticating again. You can also revoke the mandate with your bank at any time, which stops all future charges; that does not cancel your plan here, so cancel from Settings › Billing as well if you want the record to match.

For every plan

• Your plan remains active, with full access, until its end date
• No partial refunds are provided for the unused portion of an active plan

Refunds are handled separately from cancellation: a refund applies only if the tool was visible on the screen, reported within 24 hours of it occurring with video evidence, by emailing customer-care@phantomcodeai.com or raising a request from the chat bubble on the bottom right. For full eligibility criteria and processing timelines, see our Refund Policy.